Refund policy

Last updated: October 8, 2026

Commerce Launch Lab provides digital products and resources designed to help entrepreneurs research, evaluate, plan, and improve e-commerce businesses.

1. Digital Products

All products are delivered digitally. We do not ship physical products as part of our standard digital-product offerings.

2. Refund Eligibility

Because our products provide digital content that may be accessed or downloaded immediately after purchase, all sales are generally final once digital access or delivery has been provided, except where a refund is required by applicable law or where an exception described below applies.

We will review refund requests when:

You were charged more than once for the same order.
You purchased the wrong product because of a verified checkout or transaction error.
The purchased files are missing, corrupted, or inaccessible and we are unable to resolve the issue within a reasonable time.
The product delivered materially differs from the product description.

A change of mind, failure to use the product, or dissatisfaction with business results does not automatically qualify for a refund.

3. How to Request Help or a Refund

Your order number.
The email address used at checkout.
A description of the issue.
Relevant screenshots or error messages, if applicable.

Please get in touch with us as soon as possible after discovering a problem. We aim to respond within 2 business days.

4. Review and Processing

We review each request individually. If a refund is approved, it will generally be issued to the original payment method. Your payment provider may require additional time to process it.

5. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

6. Contact

Commerce Launch Lab
Email: support@ecomlabstore.com