Refund Policy

Last updated: October 8, 2026

Commerce Launch Lab provides digital products and resources for e-commerce research, planning, and decision-making. Our products are delivered electronically; no physical item is shipped.

Refund eligibility

Because digital products may be accessed or downloaded immediately after purchase, purchases are generally final once access or delivery has been provided, except where a refund is required by applicable law or an exception below applies.

We will review requests involving duplicate charges, missing or inaccessible files we cannot reasonably restore, checkout errors, or a product that materially differs from its description.

A change of mind, failure to use a product, or failure to achieve a particular business result does not automatically qualify for a refund.

Requesting help

Contact us using the customer support email listed in our store contact information. Include your order number, checkout email, and a description of the issue. Please contact us as soon as possible after discovering a problem.

If a refund is approved, it will generally be returned to the original payment method. Processing times depend on your payment provider.

Consumer rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Contact

Use the contact information displayed on our store to reach Commerce Launch Lab.